This blog post summarises literature regarding users who are most likely to face difficulties in using digital payments, and some design principles and best practices that could simplify digital payment interfaces.

Our recently concluded State of Exclusion study finds that payment failures during the back-end processing of a Direct Benefit Transfer (DBT) payment are a significant concern. In this blog piece, we highlight the broad takeaways to help the reader better understand the landscape of payment failures.We also set out some broad recommendations to be taken into consideration by the National Payments Corporation of India (NPCI) to improve the chances of a successful DBT payment.

The Microfinance sector is gearing up for change as the recent RBI (Regulatory Framework for Microfinance Loans) Directions, 2022 has put in place comprehensive regulations to ensure customer protection

This case study documents some of the suggested approaches to household income assessment and presents a tech-backed solution that can aid operationalise such an assessment for microfinance clients.

In this note, we discuss how the current approach of the PCA framework is inconsistent with the objectives it seeks to achieve.

By requiring only limited public reporting on asset quality, banks in India have enjoyed a level of opacity that banks in other jurisdictions do not

This data book compiles trends on household participation in formal financial services over the last few years.

Large-scale scams in PM-Kisan suggest there's vast leakage in DBT advantages. While inclusion errors are being tracked, exclusion should take priority.

This report, a compilation of all our key learnings from field engagements spanning 7 states, attempts to bring the last mile to the fore of policy discussions on social protection entitlements and their delivery.