Beni Chugh heads the Future of Finance Initiative. Her work focuses on identifying systemic stability and consumer protection concerns in digital finance. She also contributes to the Social Protection Open Digital Ecosystem workstream at Dvara Research, where her work focuses on designing and implementing citizen centric, digital social protection delivery platforms. Beni holds a Master’s in Public Policy from NLSIU, Bangalore and an M.A in Development Economics from the South Asian University, New Delhi.
This research presents a framework comprising nine principles, which we believe are pre-requisites for creating user-centric GRMs.