This program focuses on solutions that speak to the changing landscape of issues pertaining to financial customer protection in India. It studies how institutional practices in customer protection can build trust and confidence to increase uptake and usage of formal financial products and services among low-income, rural, and women consumers.
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Life insurance is an important financial tool that allows households to manage financial risks arising from the death of an earning member. Yet, in 2019, life insurance penetration (percentage of insurance premiums to GDP) was only 2.82%.[1] While 38.3% of Indian households reported having a life insurance product as on September 2021[2], life insurance covered only […]
There are several reasons for low take-up of life insurance policies in general and specifically low take-up of term life insurance. These factors range from supply side barriers such as misaligned incentive structures for agents selling life insurance policies, lack of availability and accessibility to a larger suite of life insurance products customized to the needs of low-income households to demand-side barriers such as household’s contextual factors that limit their awareness and priority for a life insurance product and their behavioural preferences pertaining to life insurance products.
Buy Now, Pay Later (BNPL) products have become one of the popular modes for customers to finance their retail purchases. BNPL products are being postured as challengers to credit cards that can make credit more accessible to customers at little to no cost.
This post summarises how BNPL lending functions and highlights customer protection concerns that can put at risk the promise of better credit access.
The Centre for Customer Protection is announcing a call for proposals for the Voice of the Aggrieved Customer (VoAC) project, under the auspices of CPP. The Centre invites Consumer Groups, Self-Regulatory Organisations (SRO), industry associations, Financial Service Providers (FSPs) including digital FSPs, DFS agents and business correspondents, financial planners/advisors, investigative journalists, institutional and independent academicians, research institutions/think-tanks and scholars to submit proposals to document authentic experiences of customers, in the context of digital financial services and customer protection.
We recently hosted a series of knowledge management sessions at our office, as part of which we had invited Richa Roy of AZB & Partners as one of the speakers.
It is not often that the Supreme Court of India becomes disgruntled by the death of a buffalo. In September 2012, the highest court of the land found itself in just this situation following the death of an insured animal.
The RBI has published on its website the final Charter of Customer Rights for banking customers.
The Mor Committee Report offers a radical take on client protection, built around the concept of a legal right to suitability.
Back Back Suitability means going from buyer beware to seller be sure
In all our research efforts, we strive to maintain an independent voice that speaks for the low-income household and household enterprises. Our ability to perform this function is significantly enhanced by our commitment to disseminate as a pure public good, all the intellectual capital that we create.
