Developing a Mechanism for ‘Market Monitoring of Customer-facing Issues with Unified Payments Interface (UPI)’
Under the Center for Customer Protection, Dvara Research has been working on developing a market monitoring tool that leverages social media data to identify customer-facing issues with India’s leading payment infrastructure, the Unified Payments Interface (UPI).
State of Open Digital Ecosystems for Social Protection (SP-ODEs) in India
Technological advancement is enabling governments to break away from this fragmented model and adopt an approach that allows individual departments to share infrastructural capacities. In policy parlance, this new approach is referred to as an ‘ecosystem-based’ delivery model, wherein several government departments are integrated at the back end, operate on the same platform, with their workflows interoperable with each other.
A Report on Addressing Debt Distress in a Post COVID World
Access to credit enables an individual and her household to achieve financial well-being and results in economic welfare outcomes for the entire society. However, excessive debt diminishes all developmental gains, and negatively impacts overall economic growth and stability.
Measuring Financial Inclusion: A project report
Despite significant policy support for financial inclusion, there is little evidence about what has been achieved by way of knowing which households and individuals are financially included, or what is the impact of such inclusion on these persons.
Insights from the All-India Debt and Investment Survey 2019
Financial Inclusion Measurement: Deepening the Evidence
The Inclusive Finance India Report is a comprehensive and well-researched account on cumulative progress made in India toward reaching the ambitious goal of universal financial inclusion.
The behavioural mechanics that make notice-and-consent models ineffective
In this post, we present our findings from our literature review based on which we conducted the behavioural study.
Designing effective consent artefacts under the Account Aggregator framework
Dvara Research and Final Mile are collaborating on a behavioural science informed primary study to unpack the barriers that customers currently face in engaging with and understanding consent artefacts.
Understanding new-to-UPI users’ experiences with UPI-based digital payment apps
While the usage of UPI-based payments has been steadily increasing, the experiences of new-to-UPI users are relatively less examined.
Making UPI payments more customer-centric for new-to-UPI users
This study was conducted through a donation from WhatsApp Pay. All material created under this study is made available as a public good, accessible through this page.
