Is lack of trust keeping customers away from digital financial services? – Understanding the contours of trust – Part 2
This blog is the first in our trust series where we study trust in digital financial services. This blog attempts to lay down the conceptual contours of trust.
The miracle of microfinance? Evidence from a randomized evaluation
Response to IRDAI’s Exposure Draft on Insurance Product Regulations, 2023
The Insurance Regulatory and Development Authority of India (Insurance Products) Regulations, 2023, hereafter “Draft Regulations”, was released by the Insurance Regulatory and Development Authority of India (IRDAI) in December 2023.
Differentiation in banking models is a must to drive competition
Several studies have found that the Indian banking sector, while having a large number of players, has monopolistic competition.
India’s Findex data: Reasons behind non-usage phenomenon even after widespread financial services
Ideas on how to benefit from the account opening momentum and make progress on usage as well.
The crucial link between financial access and decision making of the poor
A new paper by Anandi Mani et al in the August issue of Science has a stunning finding – that the cognitive impact of being poor may be equivalent to as much as 13 IQ points.
Debt Distress Protocols
An action project to help financial service providers detect debt distress among their borrowers and administer interventions to alleviate distress. To read full report, Click here.
Vastness of Informality and Unprotected Risk in Indian Labour Markets
This chapter documents the growing informalization of India’s labour force and the consequences of this phenomenon for the state of social protection in India.
Is lack of trust keeping customers away from digital financial services? Understanding the contours of trust – Part 1
This blog is the first in our trust series where we study trust in digital financial services. This blog attempts to lay down the conceptual contours of trust.
Designing a User-centric Grievance Redress Mechanism (GRM): A Sector-agnostic Checklist
This research presents a framework comprising nine principles, which we believe are pre-requisites for creating user-centric GRMs.
