Category: Report

MFIN India and Dvara Research partner to gather insights on users’ experience of navigating the MFIN-Customer Grievance Redress Mechanism (MFIN-CGRM). The study deploys mixed methods — a primary survey of over 300 users, stakeholder interviews and desk research to understand the user-centricity of the MFIN-CGRM.

Life insurance is an important financial tool that allows households to manage financial risks arising from the death of an earning member. Yet, in 2019, life insurance penetration (percentage of insurance premiums to GDP) was only 2.82%.[1] While 38.3% of Indian households reported having a life insurance product as on September 2021[2], life insurance covered only […]

There are several reasons for low take-up of life insurance policies in general and specifically low take-up of term life insurance. These factors range from supply side barriers such as misaligned incentive structures for agents selling life insurance policies, lack of availability and accessibility to a larger suite of life insurance products customized to the needs of low-income households to demand-side barriers such as household’s contextual factors that limit their awareness and priority for a life insurance product and their behavioural preferences pertaining to life insurance products.

The social protection landscape in India is transforming at rapid speed owing to the digitization of the various systems that are involved in the process flow of social protection delivery.

we also propose a set of Standard Operating Procedures (SOPs) that can be a ready reference for community-based institutions, Civil Society Organisations (CSOs), or government-run help centres, engaged in citizen assistance in the field of social welfare and accountability.

This report has been submitted to Azim Premji University under their COVID-19 Research Funding Programme 2020

In this report we propose Monitoring and Detection Framework for OID with twin outcomes in mind, that of financial stability and financial consumer protection

In this report we study the performance of the four fully operational Payments Bank

Research insights on design and implementation of PMMY.